TO: The New President
FROM: David B. Kendall
RE: Improving Health Care -- By "Spreading
the Mayo" (the Mayo Clinic Model,
That Is)
Voters in the United States consistently rank health
care as a top concern, second only to their worries
about the state of our economy. They seem
to have two distinct but related things in mind: the moral
imperative of insuring all Americans and the economic imperative
of controlling runaway health-care costs.
Your predecessor made zero progress on either front.
Your administration will have to do better, despite drastic
deterioration in the nation's finances.
With money tighter than ever, the progressive response
to the public's demand for action on health care is to get
greater value from each dollar spent. This will ease the
strain on working families who face soaring insurance
premiums. It will also come as a welcome relief to U.S. businesses facing foreign competitors who pay nothing for their workers'
health care. This step would also relieve pressure on public budgets squeezed
by double-digit inflation in medical costs.
Finally, crucially, it will foster public confidence that long-overdue efforts
to cover all Americans will not break the bank.
The unreasonably high cost of health care in the United States is a deeply
entrenched problem that must be attacked at its root. For decades, we have
been paying more for health care without getting better value in return. Just
think: If the price of gasoline had gone up as much as health-care spending
since 1980, we would be paying more than $9 per gallon.
These skyrocketing costs are the driving force behind Americans' frustration
with health care. Why, for example, are our regular doctors so rushed
they barely have time to see us? Because insurance companies and government
programs have capped fees for primary care, creating an economic incentive
for doctors to cram in more patients rather than devote quality time
to those who need it.
Meanwhile, U.S. companies are paring back coverage or dropping it altogether
as they try to cut costs to compete against low-wage competitors
abroad, or against high-wage workers covered by tax-financed national health
insurance.
The health-care crisis threatens to hobble key sectors of our government.
States have less to spend on education and roads as public health-care programs
consume an ever-larger share of their budgets. Furthermore, the federal
government is bracing for a fiscal tsunami as the oldest members of the massive
baby-boom generation retire and start claiming health and retirement
benefits.
The path out of this dilemma begins with the recognition of a basic paradox:
Unlike cars, furniture, or clothing, quality in health care actually costs
less, not more. That is because a big chunk of our medical bills goes to pay for
unnecessary care. The scale of waste is shocking: Peter Orszag, director of the
Congressional Budget Office, estimates that 5 percent of the nation's gross
domestic product -- $700 billion per year -- goes to tests and procedures that
do not actually improve health outcomes. Thus, dramatically reducing waste
and raising the quality of health care is not just a good idea from a medical
perspective -- it is also the best way to hold down health-care costs.
Consider a concrete example of this paradox: the world-famous Mayo Clinic
in Rochester, Minn. Mayo's reputation for first-rate care attracts patients from
all over the world, including many for whom money is no object.
But riches have not corrupted Mayo. To the contrary, Mayo offers all its
patients Cadillac care at Chevy prices. A Dartmouth study showed that Mayo
costs the government 17 percent less than the national average for treating
Medicare patients with major chronic diseases.1
Mayo is not the only example of a high-value health provider. Intermountain
Healthcare in Utah takes care of chronically ill Medicare patients for
nearly one-third less than the national average. Geisinger Medical Clinic in
Danville, Pa., even offers patients a warranty against medical failures.
The federal government boasts a success story of its own: the Veterans'
Administration (VA). Under President Clinton, this much-maligned agency
underwent a dramatic turnaround. The VA cut hospitalization rates in half
by improving access to primary care for veterans with chronic illnesses. At
the same time, the VA improved the health of veterans with heart problems
and other diseases.
What these organizations have in common is a commitment to "integrated
care." Although they vary in the particulars, each gives patients a lead doctor
who coordinates all their care, including their interactions with hospitals
and specialists. Each uses health-information technology to boost efficiency
through continuous improvements in medical practice. Each pays health-care
professionals for the value, not the volume, of the services they provide.
How can we drive the entire U.S. health-care system toward this integrated-
care model? Well, as our new president, you could issue a "Mayo challenge"
based on a simple proposition: Every American should have access to
health care as good and economical as that provided by the Mayo Clinic.
Next, you could use the power of the bully pulpit to focus policymakers'
attention on the many obstacles that stand in the way of integrated care.
For example, doctors typically are paid on a "fee-for-service" basis. That
encourages them to order more services -- more procedures, more tests, more
examinations -- but it does not necessarily lead to the best, most efficient, or
most medically appropriate care. According to Brent James at Intermountain
Healthcare, hospitals typically spend more than one-half of their budgets on
unnecessary treatments, including efforts to correct preventable foul-ups.
Another obstacle to integrated care is the fact that individuals rarely get to
choose their own health insurance. Most Americans have job-based coverage,
which means their employers pick their health plans. To please their workers,
employers typically choose plans that include as many area doctors as possible.
Such sprawling networks of providers, however, are rarely as efficient as
smaller groups of doctors capable of working as an integrated team.
Government programs and policies also pose obstacles to integrated care.
Both Medicare and Medicaid, for example, use price controls to clamp down
on fee-for-service payments to doctors. This gives doctors an incentive to
generate a high volume of services to make up for the lower prices, regardless
of whether those services are medically necessary.
Similarly, the federal tax code gives workers and employees a bigger tax
break for spending more on care, regardless of whether it is efficient or not.
The sad truth is, current public policies subsidize mediocre medicine and fail
to systematically encourage economical, high-quality care.
Of course, the government cannot simply order doctors to practice integrated
care. But it can offer incentives for its voluntary adoption. Here's how:
The federal government should encourage all those who pay for health care --
employers, insurers, consumers, and public programs -- to shift from the current
fee-for-service model to a "package price" for a specific set of health-care
services.
For example, a patient having surgery would receive a single bill for all
necessary medical services rather than separate bills from each specialist. Here
is another possibility: Patients could pay a package price for a medical "home
base" -- an integrated-care network that would coordinate all of their primary,
preventive and chronic disease care.
To make such sweeping changes across today's fragmented delivery and
payment system, the federal government should create regional public-private
partnerships with the nation's 60 employer-led coalitions, which already cover
34 million Americans. These partnerships should also include state governments,
some of which -- like Washington under Gov. Christine Gregoire --
have already launched their own efforts to encourage integrated care.
In addition to embracing the new payment system, the partnerships would
share data on patient outcomes and costs to determine which models of integrated
care are the most cost-effective.
Armed with such evidence, the partnerships could also weed out overpriced
medical services. Unlike other countries, the United States does not ration
or limit access to innovative products and services. That creates a special
responsibility for researchers and doctors to be discriminating about the use
of new technology and techniques.
If two treatments or drugs are equally effective from a clinical standpoint,
then all payers -- from private health plans to Medicare and Medicaid --
should refuse to pay for the most expensive one. To support such decisions,
the federal government should invest more in assessing the comparative effectiveness
of medical products, devices, and practices.
To offer consumers a menu of competing health-insurance plans, states
should set up purchasing pools as an alternative to employer-chosen coverage.
Federal employees and members of Congress already have such a system,
called the Federal Employees Health Benefits program (FEHB ). But
with only about 15 percent of the market in the Washington, D. C., area,
FEHB is not big enough to stimulate the formation of integrated health-care
systems.
In Wisconsin, a similar purchasing pool (called an "insurance exchange")
for state employees covers more than 25 percent of the Madison market.
For decades, this program has enabled workers to choose from competing
plans based on standard benefits and common yardsticks of price and quality.
Recently, it stopped paying more to health-care plans that merely cost more
without showing proof of better patient outcomes. As a result, doctors have
been encouraged to join integrated-care groups. Health-care costs in the region
are 14 percent below the statewide average.
The federal government should take a similar approach to covering Medicare's
44 million beneficiaries. By pegging Medicare payments to cost-effective
outcomes, the federal government can use its enormous purchasing power to
spur development of integrated-care options for seniors currently enrolled in
Medicare's traditional fee-for-service program.
Finally, Washington can supply consumers with better information about
the price and quality of care offered by health plans and providers. The Consumers'
Checkbook guide to health plans, for example, helps federal employees
choose every year from at least nine health plans. Such tools will become
even more convenient and customized when services such as GoogleHealth
and Microsoft's HealthVault automatically filter data to match a patient's individual
health needs.
Government programs and subsidies add up to 57 percent of the nation's
health-care spending. That spells a lot of potential leverage to encourage integrated
care. But the last thing we want is for Congress to stifle innovation
by micromanaging medical payments as it does now with Medicare price controls.
Instead, Congress should create a new regulatory body modeled loosely
on the Federal Reserve Board to oversee new systems of medical payments.
A Health Fed, as former Sen. Tom Daschle has proposed, would set national
goals for health-care spending and patient outcomes based on the potential
gains from integrated care.
For example, if states fail to meet their goals for higher quality and
lower costs, the Health Fed would allow the residents of those states to
buy health insurance in a FEHB-like system, creating a large competitive
market for health care. Conversely, the Health Fed could reward states
that exceed their goals with extra funds to offset costs of covering the
uninsured.
Americans are famous for their ingenuity. But when it comes to health care,
we have managed to create a system that delivers high-cost medicine of uneven quality, when what we need is exactly the opposite: a system that delivers
high-quality medicine at reasonable cost.
In producing such a system, policymakers will have to rebut the inevitable
criticism that integrated care is just a rebranded version of managed care.
The first rebuttal to this assertion is that managed care was not a complete
failure.
After insurance companies began aggressively managing health-care costs
in 1994, spending in the entire sector held steady at just under 14 percent of
GDP through 2001. Since then, health-care expenditures have risen to more
than 16 percent of GDP, but the seven-year run of essentially stable healthcare
costs was no small achievement.
The second rebuttal is that managed care as practiced by the insurance
companies was based on indiscriminate cost control. It sparked a backlash
among doctors and patients who complained that health plans were denying
coverage of necessary services. In contrast, integrated care is doctor-led and
restrains costs by eliminating services that doctors themselves determine are
medically unnecessary, and by serving patients without costly errors or gaps
in care.
More will have to be done to reform the legal and regulatory systems that
surround health care. Perhaps most fundamentally of all, individuals need to
take more responsibility for their own health habits. Those changes go beyond
the scope of this memo. Reducing costs by raising quality through the
widespread adoption of integrated care is the first and most important step.